Privacy Policy

Last updated: November, 2025

Master Glass 247 (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, contact us, or use any of our services, including emergencies, glazing, window installation, door installation, shop fronts, and other related services.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

Provided directly by you when you:

• Request a quote or call back
• Use our 24/7 emergency services
• Fill out forms on our website
• Contact us by phone or email

This may include:

• Name
• Phone number
• Email address
• Property address
• Details about your enquiry or required service

1.2 Technical & Usage Data

Automatically collected when you interact with our website:

• IP address
• Browser type and version
• Device information
• Pages visited
• Time and date of visit
• Cookies and tracking data

2. How We Use Your Information

We use your information to:

• Provide and manage our glazing, door, window, and emergency services
• Respond to your enquiries and provide quotations
• Carry out installation, repairs, and emergency callouts
• Improve our website and services
• Maintain internal records and customer service quality
• Send operational communications (such as booking confirmations or updates)

We do not sell your data to third parties.

3. Legal Basis for Processing

We process your data under the following lawful bases:

• Contract – to provide the services you request
• Legitimate Interests – to operate and improve our business
• Consent – where you choose to subscribe or opt-in
• Legal Obligation – where required by law

4. Sharing Your Information

We may share your data with:

• Trusted subcontractors or technicians involved in your service
• IT service providers supporting our website and systems
• Emergency response teams (if necessary)

All third parties are required to keep your data secure and use it only for the purpose of delivering our services. We do not share data for marketing or advertising by third parties.

5. Data Security

We take appropriate technical and organisational measures to protect your personal information from:

• Unauthorised access
• Loss
• Misuse
• Alteration

While we strive to safeguard your data, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information only for as long as necessary to:

• Deliver our services
• Resolve disputes
• Meet legal or regulatory requirements

After this period, your data will be securely deleted or anonymised.

7. Your Rights

Under data protection laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data
• Object to or restrict processing
• Request data portability
• Withdraw consent (where applicable)

To exercise these rights, contact us using the details below.

8. Cookies

Our website uses cookies to improve your user experience and website performance. You may disable cookies in your browser settings, but some site features may not function correctly.

9. Links to External Sites

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those external sites.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Master Glass 247
Phone: 0203 883 2575
Email: masterglass@mail.com

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.